Monitoring - All Power BI Reports have now been successfully refreshed
Jan 09, 2025 - 14:54 AEST
Investigating - Unfortunately the Power BI reports have not refreshed successfully overnight and our team are looking into it as a priority. We will update the business further during the day.
Jan 09, 2025 - 09:20 AEST
Identified - The Power BI report issue has been identified and a fix in place. These reports will refresh overnight tonight and show up to date data tomorrow morning.
Jan 08, 2025 - 14:16 AEST
Investigating - We are investigating an issue of our Power BI Report refreshes failing for today. Our team are working on this as a priority. Please note in the interim of a resolution, the Power BI report data will be a day old.
We will provide a further update today.
Jan 08, 2025 - 09:45 AEST
Monitoring - Great news - a solution has been found and implemented that solves the ICS, Auto Matching and Resume Parsing errors that were being experienced. Everything is back up and running again. If you experience any further issues please let us know. We'll continue to monitor for the next 24 hours.
Dec 05, 2024 - 15:54 AEST
Identified - Team, Update on current status with FTM/Job Order Searching. At this time Targeted Search is the only search function that will work without beta errors. The underlying issue related to the ICS, auto match and resume parsing errors is caused by our resume parsing tool called Sovren. Our third party vendor has made a change to Sovren that has resulted in the resume parsing capability no longer working which subsequently means ICS and auto match is also offline. We are working through a variety of options to resolve it however we need to make you aware that this could be an extended outage. Targeted Search remains fully functional.
Dec 05, 2024 - 13:49 AEST
Update - Team, we are continuing to investigate the issue and will provide an update in one hour. Thanks for your patience.
Dec 05, 2024 - 12:21 AEST
Investigating - Our team are investigating reports of beta bug errors occurring throughout Chilli - particularly in accessing job orders & ICS Search. We are investigating this is as a priority and will update the business again very shortly.
Dec 05, 2024 - 09:17 AEST
Investigating - Hello team There is currently an issue with sign in via Talent Search Custom in Chilli Max. As a temporary workaround while this is resolved please use https://talent.seek.com.au/talentsearch to access directly via the Seek website. We will update when a resolution to access from Chilli is found and released. Thanks, Tech Team
Oct 15, 2024 - 13:39 AEST
Resolved -
Monitoring has been completed with no further outages.
Jan 9, 11:04 AEST
Monitoring -
Both websites are up and running again. We'll continue to monitor the configuration change made by the vendor
Jan 6, 15:52 AEST
Investigating -
Team, our monitoring systems have identified that two of our websites are currently offline. jobtrail.co and goldtraining.edu.au We have raised support requests with the vendor and will provide updates as they become available.
Jan 6, 10:08 AEST