Monitoring - Hi Team A fix has been implemented in Chilli to solve the beta errors when duplicating job orders, JRCs and Deputy sync. We will continue to monitor through the day. Please let us know if you experience any further issues.
Dec 05, 2025 - 10:48 AEST
Investigating - Our team is currently investigating an issue causing Beta bugs when creating job orders. This is a priority, and we will provide an update to the business as soon as possible.
Dec 05, 2025 - 09:17 AEST
Investigating - For those that are involved with the creation and processing of discrepancies. You might notice that when you approve a pay discrepancy for processing that you get a maxit note that has another client and FTM name on it. This is purely a maxit note display issue - the discrepancy processing itself is not impacted.
The issue will be addressed so that the maxit notes display the correct client and FTM as soon as the team complete current priorities.
Dec 03, 2025 - 15:39 AEST
Update - Hi All, Our team are still investigating this issue that occurs intermittently for some users. If you experience this issue - please close the error & re-click the Citrix application you're trying to open to reconnect again, as access is generally established after a couple of attempts. Thanks teams.
Nov 07, 2025 - 13:37 AEST
Update - Hi All, Our team is continuing to investigate this matter in order to determine the root cause. If you experience this issue today, please inform your BAM who will log a request on your behalf. This will assist us in understanding the scope of the impact and the frequency of occurrence. Thank you for your cooperation
Sep 09, 2025 - 10:48 AEST
Investigating - We are aware that some users may encounter an intermittent error when accessing applications within Citrix. The error message may read: "Unable to connect to the server. Contact your system administrator with the following error: The Citrix SSL server you have selected is not accepting connections."
Our team is actively investigating the root cause. In the interim, if you experience this issue - please close the page, reopen & attempt to reconnect again as access is generally established after a couple of attempts. We will provide an update as soon as more information becomes available.
Sep 08, 2025 - 12:10 AEST
Completed -
The scheduled maintenance has been completed.
Dec 4, 23:00 AEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 22:00 AEST
Scheduled -
Please note the following systems outage tonight for planned systems maintenance including WorkPac Technology Release 385.
If you have any difficulty for any systems after the maintenance window please contact WorkPac Technology Services on 07 3251 2216 or raise a ticket via the customer portal - https://workpactech.atlassian.net/servicedesk/customer/portal/1
Dec 4, 15:36 AEST
Resolved -
Hi everyone No further performance issues have been identified during our monitoring in the last 20 hours. If you experience any performance issues with Chilli please report via the customer portal.
Dec 3, 15:36 AEST
Monitoring -
Hi everyone, We are back to normal with Chilli - if you continue to experience any issues within Chilli or accessing via Citrix please let us know by raising a ticket. We'll continue to monitor for the rest of the day.
Dec 2, 15:55 AEST
Investigating -
Team We are aware of Chilli performance issues occurring currently with slowness and the inability to log back in being reported. We will report back as quickly as we can on a resolution.
Dec 2, 15:32 AEST
Any issues, please let us know via logging a ticket.
Thanks all.
Nov 24, 14:20 AEST
Identified -
The issue has been identified and our team is preparing a new version for deployment to the Company Portal. We will provide an update once this is complete, along with instructions for any required user actions.
Nov 24, 12:41 AEST
Investigating -
We are currently investigating an issue whereby anyone that attempts to open the client safety will, receives an error stating; "This app has been blocked by your system administrator. Contact your system administrator for more info"
Our team are working on this as a priority and we'll update the business further shortly.
Nov 24, 10:51 AEST