Hi Teams, Majority of users are all back online now. If you are still experiencing any issue accessing Citrix, Chilli or any Citrix apps - please log a ticket with the Tech team asap so we can assist you further. Thanks.
Posted Jul 14, 2026 - 11:45 AEST
Update
Hi Teams, Just an update - our team are working on this with absolute priority. Some users may also experience a "Unable to start" error when opening Citrix apps. We will update the business again very shortly & appreciate everyone patience as we work through this issue. Thanks, Tech
Posted Jul 14, 2026 - 10:48 AEST
Update
We are investigating multiple reports of users experiencing an "Unable to Connect to server" error when trying to open Citrix apps. We are looking into this as a priority and will update the business further ASAP.
Posted Jul 14, 2026 - 10:27 AEST
Update
Hi All, Our team are still investigating this issue that occurs intermittently for some users. If you experience this issue - please close the error & re-click the Citrix application you're trying to open to reconnect again, as access is generally established after a couple of attempts. Thanks teams.
Posted Nov 07, 2025 - 13:37 AEST
Update
Hi All, Our team is continuing to investigate this matter in order to determine the root cause. If you experience this issue today, please inform your BAM who will log a request on your behalf. This will assist us in understanding the scope of the impact and the frequency of occurrence. Thank you for your cooperation
Posted Sep 09, 2025 - 10:48 AEST
Investigating
We are aware that some users may encounter an intermittent error when accessing applications within Citrix. The error message may read: "Unable to connect to the server. Contact your system administrator with the following error: The Citrix SSL server you have selected is not accepting connections."
Our team is actively investigating the root cause. In the interim, if you experience this issue - please close the page, reopen & attempt to reconnect again as access is generally established after a couple of attempts. We will provide an update as soon as more information becomes available.