As we continue to remediate and further secure the registration process via myWorkPac, we wanted to provide you with an additional option for those that cannot register via Seek Optimised Apply. Ie the job hasn’t been advertised on Seek
As new registrations are completely blocked for the time being in myWorkPac, the workaround for an FTM who wants to register and ultimately apply for a role is to manually create them in Chilli via the ‘Create New FTM’ option in the FTM menu.
Minimum info required to create the FTM in Chilli is the FTMs first name, last name, gender, an email address they will use to login, a primary skill and a responsible RC. This creates the FTM file and, if they are in Australia or New Zealand and NOT using a VPN or Starlink, they will be able to go to myworkpac.com to continue with their registration. Upon entering their email address into myWorkPac they will be sent a verification code to the provided email address. Enter the verification code and continue with MFA set up as per normal.
Please let us know if you have any questions.
An update on the remediation efforts will be provided later today.
Jan 13, 2026 - 11:31 AEST
Identified - Hi Team
Due to being inundated with fraudulent candidate registrations we've been forced to implement tighter restrictions on myworkpac as a temporary measure.
The current situation is:
1. New registrations are blocked for ALL on both the app and web, regardless of location. This does not impact Seek Optimised Apply - registrations from these applications continue without impact. 2. Sign in to myworkpac app and web is blocked for ALL users outside of Australia and New Zealand. 3. If an FTM or approver is in Australia or New Zealand, but they are seeing the blocked message, it likely means they are using Starlink or a VPN - that means our firewall cannot determine their location and they will be blocked - this is expected and not an error. The workaround for these scenarios is for them to use mobile data on another device that is not connected to Starlink or a VPN. 4. If an FTM or approver is overseas and does not have access to mobile data, they will not be able to sign in to complete timesheets or approve. Manual timesheet/leave entry/approval may be a requirement temporarily.
We will continue to provide updates as further security measures are implemented.
Thank you for your patience.
Jan 12, 2026 - 11:22 AEST
Monitoring - The myWorkPac is currently up & running as per normal - our team will continue to monitor this for any further outages to ensure smooth running. If you have any more reports of issues accessing the myWorkPac app as of this morning - please let the Tech team know.
Jan 05, 2026 - 09:22 AEST
Investigating - Hi Team
The myWorkPac app is currently experiencing intermittent errors.
Whilst investigations continue to find a resolution the workaround is to direct users to the myWorkPac website. The outage is not impacting the web site.
Investigating - For those that are involved with the creation and processing of discrepancies. You might notice that when you approve a pay discrepancy for processing that you get a maxit note that has another client and FTM name on it. This is purely a maxit note display issue - the discrepancy processing itself is not impacted.
The issue will be addressed so that the maxit notes display the correct client and FTM as soon as the team complete current priorities.
Dec 03, 2025 - 15:39 AEST
Update - Hi All, Our team are still investigating this issue that occurs intermittently for some users. If you experience this issue - please close the error & re-click the Citrix application you're trying to open to reconnect again, as access is generally established after a couple of attempts. Thanks teams.
Nov 07, 2025 - 13:37 AEST
Update - Hi All, Our team is continuing to investigate this matter in order to determine the root cause. If you experience this issue today, please inform your BAM who will log a request on your behalf. This will assist us in understanding the scope of the impact and the frequency of occurrence. Thank you for your cooperation
Sep 09, 2025 - 10:48 AEST
Investigating - We are aware that some users may encounter an intermittent error when accessing applications within Citrix. The error message may read: "Unable to connect to the server. Contact your system administrator with the following error: The Citrix SSL server you have selected is not accepting connections."
Our team is actively investigating the root cause. In the interim, if you experience this issue - please close the page, reopen & attempt to reconnect again as access is generally established after a couple of attempts. We will provide an update as soon as more information becomes available.
Sep 08, 2025 - 12:10 AEST