Monitoring - The Intranet is now available to access. We will monitor this for the remainder of the day.
If you have any further issues, please let the Tech team know.
Sep 15, 2026 - 12:38 AEST
If you have any further issues, please let the Tech team know.
Sep 15, 2026 - 12:38 AEST
Update - Hi Teams,
The previously provided workaround is no longer effective.
We're prioritising a resolution and will update the business shortly.
Thanks,
Tech
Sep 15, 2026 - 09:56 AEST
The previously provided workaround is no longer effective.
We're prioritising a resolution and will update the business shortly.
Thanks,
Tech
Sep 15, 2026 - 09:56 AEST
Investigating - We're aware some team members are experiencing issues accessing the Intranet site. Our team is investigating.
If you need urgent access, please see the workaround below while this is being reviewed;
- Clear your browser cache
- Close all browser windows
- Re-open your browser and try again
We'll post an update once we've investigated further.
Thanks for your patience.
Sep 15, 2026 - 09:42 AEST
If you need urgent access, please see the workaround below while this is being reviewed;
- Clear your browser cache
- Close all browser windows
- Re-open your browser and try again
We'll post an update once we've investigated further.
Thanks for your patience.
Sep 15, 2026 - 09:42 AEST
Monitoring - Hi Teams,
Majority of users are all back online now.
If you are still experiencing any issue accessing Citrix, Chilli or any Citrix apps - please log a ticket with the Tech team asap so we can assist you further.
Thanks.
Jul 14, 2026 - 11:45 AEST
Majority of users are all back online now.
If you are still experiencing any issue accessing Citrix, Chilli or any Citrix apps - please log a ticket with the Tech team asap so we can assist you further.
Thanks.
Jul 14, 2026 - 11:45 AEST
Update - Hi Teams,
Just an update - our team are working on this with absolute priority.
Some users may also experience a "Unable to start" error when opening Citrix apps.
We will update the business again very shortly & appreciate everyone patience as we work through this issue.
Thanks,
Tech
Jul 14, 2026 - 10:48 AEST
Just an update - our team are working on this with absolute priority.
Some users may also experience a "Unable to start" error when opening Citrix apps.
We will update the business again very shortly & appreciate everyone patience as we work through this issue.
Thanks,
Tech
Jul 14, 2026 - 10:48 AEST
Update - We are investigating multiple reports of users experiencing an "Unable to Connect to server" error when trying to open Citrix apps.
We are looking into this as a priority and will update the business further ASAP.
Jul 14, 2026 - 10:27 AEST
We are looking into this as a priority and will update the business further ASAP.
Jul 14, 2026 - 10:27 AEST
Update - Hi All,
Our team are still investigating this issue that occurs intermittently for some users.
If you experience this issue - please close the error & re-click the Citrix application you're trying to open to reconnect again, as access is generally established after a couple of attempts.
Thanks teams.
Nov 07, 2025 - 13:37 AEST
Our team are still investigating this issue that occurs intermittently for some users.
If you experience this issue - please close the error & re-click the Citrix application you're trying to open to reconnect again, as access is generally established after a couple of attempts.
Thanks teams.
Nov 07, 2025 - 13:37 AEST
Update - Hi All,
Our team is continuing to investigate this matter in order to determine the root cause.
If you experience this issue today, please inform your BAM who will log a request on your behalf. This will assist us in understanding the scope of the impact and the frequency of occurrence.
Thank you for your cooperation
Sep 09, 2025 - 10:48 AEST
Our team is continuing to investigate this matter in order to determine the root cause.
If you experience this issue today, please inform your BAM who will log a request on your behalf. This will assist us in understanding the scope of the impact and the frequency of occurrence.
Thank you for your cooperation
Sep 09, 2025 - 10:48 AEST
Investigating - We are aware that some users may encounter an intermittent error when accessing applications within Citrix. The error message may read:
"Unable to connect to the server. Contact your system administrator with the following error: The Citrix SSL server you have selected is not accepting connections."
Our team is actively investigating the root cause.
In the interim, if you experience this issue - please close the page, reopen & attempt to reconnect again as access is generally established after a couple of attempts.
We will provide an update as soon as more information becomes available.
Sep 08, 2025 - 12:10 AEST
"Unable to connect to the server. Contact your system administrator with the following error: The Citrix SSL server you have selected is not accepting connections."
Our team is actively investigating the root cause.
In the interim, if you experience this issue - please close the page, reopen & attempt to reconnect again as access is generally established after a couple of attempts.
We will provide an update as soon as more information becomes available.
Sep 08, 2025 - 12:10 AEST
Identified - We are happy to advise that the Aftermail synchronisation issue impacting new users (from mid-November 2025 onwards) has now been resolved and any new employee's from that period until now should be able to access historical emails from Chilli FTM/Client files.
However, emails sent by impacted users during the affected period are not currently visible in Chilli.
Our team is actively reviewing this and working towards restoring visibility of these records.
Mar 18, 2026 - 11:51 AEST
However, emails sent by impacted users during the affected period are not currently visible in Chilli.
Our team is actively reviewing this and working towards restoring visibility of these records.
Mar 18, 2026 - 11:51 AEST
Investigating - We are currently investigating an issue affecting Aftermail synchronisation for all new users who commenced with the company from mid-November 2025 to present.
Due to this issue, impacted users receive an error when accessing historical emails within Chilli from FTM and Client files.
Our team is are working to identify the root cause and implement a resolution. We understand the importance of access to historical correspondence and apologise for the inconvenience this may cause.
Feb 13, 2026 - 11:07 AEST
Due to this issue, impacted users receive an error when accessing historical emails within Chilli from FTM and Client files.
Our team is are working to identify the root cause and implement a resolution. We understand the importance of access to historical correspondence and apologise for the inconvenience this may cause.
Feb 13, 2026 - 11:07 AEST
About This Site
Welcome to WorkPac Group's system status page. Look here to get updates on status of operational systems, outages and scheduled maintenance.
Check the page if you experience any system related errors and it will tell you if there is a known issue affecting the system you are using.
If you experience any urgent issues with Chilli or associated systems contact the Tech Services Team on 07 3251 2216.
Atlassian Support Support Portal
Operational
Account Security
Operational
All Systems
Operational
Basware
Operational
Business Centre networks
Operational
Chilli Max
Operational
Chilli Max Correspondence
Operational
Citrix
Operational
Client Safety App
Operational
Deputy
Operational
Digital Leave
Operational
Digital Timesheets (DTS)
Operational
Integrated Chilli Search (ICS)
Operational
Intranet
Operational
JIRA
Operational
Microsoft Exchange
Operational
Microsoft Office
Operational
Microsoft OneDrive
Operational
Microsoft Teams
Operational
Microsoft Viva Engage
Operational
monday.com Login / SSO
Operational
monday.com Platform
Operational
myworkpac
Operational
Old Max
Operational
PeopleSmart
Operational
Power BI
Operational
PrinterLogic
Operational
Reporting
Operational
Rex/Photo App/Right to Work
Operational
Seek Talent Search Custom
Operational
Tech One
Operational
Timesheet Matching
Operational
Website - jobtrail.co
Operational
Website - goldtraining.edu.au
Operational
WorkPac Group Websites
Operational
WorkPay
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.