Identified - We are happy to advise that the Aftermail synchronisation issue impacting new users (from mid-November 2025 onwards) has now been resolved and any new employee's from that period until now should be able to access historical emails from Chilli FTM/Client files.
However, emails sent by impacted users during the affected period are not currently visible in Chilli. Our team is actively reviewing this and working towards restoring visibility of these records.
Mar 18, 2026 - 11:51 AEST
Investigating - We are currently investigating an issue affecting Aftermail synchronisation for all new users who commenced with the company from mid-November 2025 to present.
Due to this issue, impacted users receive an error when accessing historical emails within Chilli from FTM and Client files. Our team is are working to identify the root cause and implement a resolution. We understand the importance of access to historical correspondence and apologise for the inconvenience this may cause.
Feb 13, 2026 - 11:07 AEST
Update - Hi All, Our team are still investigating this issue that occurs intermittently for some users. If you experience this issue - please close the error & re-click the Citrix application you're trying to open to reconnect again, as access is generally established after a couple of attempts. Thanks teams.
Nov 07, 2025 - 13:37 AEST
Update - Hi All, Our team is continuing to investigate this matter in order to determine the root cause. If you experience this issue today, please inform your BAM who will log a request on your behalf. This will assist us in understanding the scope of the impact and the frequency of occurrence. Thank you for your cooperation
Sep 09, 2025 - 10:48 AEST
Investigating - We are aware that some users may encounter an intermittent error when accessing applications within Citrix. The error message may read: "Unable to connect to the server. Contact your system administrator with the following error: The Citrix SSL server you have selected is not accepting connections."
Our team is actively investigating the root cause. In the interim, if you experience this issue - please close the page, reopen & attempt to reconnect again as access is generally established after a couple of attempts. We will provide an update as soon as more information becomes available.
Sep 08, 2025 - 12:10 AEST